We take your privacy and data security very seriously. We will ensure that any information obtained from you is treated as private and confidential by us and anyone else involved in delivering our Service. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process. Anyone processing personal information in our team or on our behalf must do so in accordance with this policy and on the basis that we are satisfied that they can and will adhere to our high standards for data protection and security. The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any username and password you use for accessing our Site confidential.
We may collect the following types of information from you, some of which is considered personal information under GDPR:
We collect information from you when you fill out contact forms or other enquiry forms on our Site, or when you complete online surveys for us. We are also developing our Site further to create more functionality which may enable us to collect more information when you visit it, such as IP addresses, analytics on interaction with our web-pages, and other similar browser information. We also collect information when you provide it to us by email, during interviews which we conduct in person and by phone, and other interactions which you have with us.
The principal reason for collecting personal information from our child carers, household staff, parents, and anyone else using myTamarin is to provide the best matchmaking service that we can to them, which is fully tailored to their specific needs and requirements. We use the information collected from child carers and other household staff to review and analyse their suitability for our Service, and to do our best to ensure that if we secure a match for them, that the match will be a strong fit for both sides. We take into account both subjective and objective criteria. Subjective criteria might include personality traits, parenting style, approach to routine and discipline. Objective criteria might include geographic proximity, qualifications, rights to work and level of experience. Similarly, the information collected from parents and others looking to hire child carers and/or other household staff allows us to confirm suitability for our Service, and to ensure that we have all the information necessary to deliver our Service successfully. Any of the above forms of data may include information which is communicated electronically, in writing, in a meeting or on the phone. We are entitled to process any personal information listed here where necessary to comply with any legal obligations which we are subject to; to establish or defend any legal claims so as to protect our or your legal rights or the legal rights of other interested parties; to obtain or maintain our own insurance coverage or obtain professional advice; or to otherwise manage business risks. In particular for our business, it is important that we collect and retain data on our vetting and general matchmaking process, so as to demonstrate our practices and processes in case of any complaints or legal action made against us or each other, by parents, other hirers of household staff, child carers, other household staff or anyone who has used our Service.
Your privacy is extremely important to us and we never share your personal information except as set out below. We disclose personal information in the fulfilment of our Service, by providing the personal information of shortlisted child carers and other household staff to parents and others looking to hire them, for the purposes of making a match. In particular, following our vetting and initial matchmaking process, we share the details of child carers and household staff such as their name, first three letters characters of their postcode or county, qualifications, employment history, and any relevant feedback received from parents or other users of our Service. We use certain third party data providers to store personal information (“Data Providers”). Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the Data Providers under GDPR and the law. For your information, here is a list of the Data Providers we use:
Please note that exceptionally, we may disclose your personal information in the following circumstances:
The information storage facilities of our Data Providers may be located outside of the EEA, such as in the US. Based on a decision of the European Commission on the adequacy of these countries for the purpose of storing personal information, each of these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses approved or adopted by the European Commission. If you would like to view the privacy policies of our Data Providers, you can do so on their websites. Whilst we make all reasonable efforts to ensure our Data Providers comply with the standards of the GDPR, unfortunately we cannot control use of such personal information beyond our reasonable control.
Personal information that we process for any purpose will not be kept for longer than is necessary for that purpose. Subject to overriding legal requirements, as a minimum we will store and retain your personal information for as long as is required to provide our Service. We also retain data on our vetting and matchmaking process for so long as it is possible that any complaints or legal action could be taken in respect of that process. Whilst it is not possible to specify precisely in advance for how long your personal information will be retained, the period of retention will be determined based on whether or not you remain registered with us (whether as a child carer or other household staff, a parent or other person looking to use our Service) and whether or not you exercise your rights to request that we delete your information.
You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention. This can be in writing to us at our above stated address or alternatively you can send an email to email@example.com if you would like to get in touch. You are entitled to:
You can modify or withdraw your consent at any time by notifying us, although please note this may affect the extent to which we are able to provide our Service to you or interact with you in future whether as a child carer or other household staff, parent or other user of our Service.